Anthony J. Mayo, Joshua D. Margolis
Harvard Business School (412041-PDF-ENG)
August 03, 2011
Lachlan consultant Michael Lester was frustrated by his client’s unwillingness to provide important data for an important presentation. Lester must decide how best to deal with his client Nadine Robert, knowing that her personal success and the reputation of his consulting firm depend on her ability to build and maintain a strong relationship. How firm should I be with the client? What kind of feedback would help in this situation?
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