Small differences in how teams are run can have a big impact on the success of your efforts. Many initiatives do not fail because of a fatal miscalculation or because of insufficient ideas, knowledge, motivation or skills to provide a solution. They fail because, as they often hear, “we had to be more of a …
Designed to stimulate discussion of outsourcing issues from the perspective of a company considering outsourcing its IS operations to a third party.
Provides a framework for evaluating and improving the reputation of an organization. It indicates two dimensions of the image of a company: visibility and credibility. It discusses several critical points that need to be addressed when creating an image. Finally, it provides an assessment of how well the various marketing tactics are building visibility and …
John Cooper spent the past five years at Standard Holdings, an early-stage business development and private equity division of the Standard Group of Companies (Standard). Cooper had benefited greatly from the rich mentorship that Standard founder Alan Kirkpatrick had provided. Cooper was confident that he would reach his full potential and then decided to leave …
This case describes Keroche co-founder Tabitha Karanja’s decision in 2012 to invest in additional production capabilities. In November 2012, Keroche began building a new, state-of-the-art brewery with German technology with a loan from Barclays Bank. The new plant, completed in March 2015, significantly increased Keroche’s beer production capacity. The company also made investments to increase …
This case describes the challenges faced by the president of an engineering and environmental services consulting firm (Terra Nova Consulting) as it seeks to address deep internal cultural divisions. Terra Nova began as a small niche firm that has expanded through internal growth and mergers to become an elite, international professional services firm. It was …
It describes the enormously successful efforts of a major utility company to introduce a comprehensive quality improvement program across the company. Designed for a comparative analysis of the quality improvement efforts outlined in Paul Revere Insurance Co. (A). Students learn that there is no “right way” to incorporate the concept of error prevention into an …
External cost pressures are motivating the introduction of case management (CM) at Beth Israel Deaconess Medical Center (BIDMC), but several of the organization’s key professional groups are working against it. President and CEO David Dolins must decide if CM is needed and if it supports the patient- and employee-centered culture on which BIDMC has built …
The Zingerman Business Community (ZCoB), Inc. magazine’s “Coolest Small Business” by Inc. magazine, is an exemplary positive organization known for its award-winning food and culture. This case includes ZCoB’s decision in 2013 to move to broad-based employee ownership and the iterative and integrative process that the Zingerman Partner Group used to research and develop a …
In the hours and days after the terrorist attacks of September 11, 2001, which destroyed the towers of the World Trade Center in New York, New York Mayor Rudolph Giuliani, according to many, was noted for his leadership style. A combination of determination, confidence, courage and compassion seemed to win the city and the United …