Soumitra Dutta, Luk Van Wassenhove, Anne-Laure Fayard, Patricia Reese
INSEAD (INS754-PDF-ENG)
January 01, 2003
Xerox has been developing and implementing knowledge management (KM) systems since 1996 and has continued to do so despite difficult times for the company and KM’s tarnished image after the Dotcom bankruptcy. Xerox bet that “knowledge” was the natural superior role of “document” in the workplace, and the gamble is paying off. The case examines four QA projects: Eureka, its first and best knowledge management project; CodeX, the open source software exchange platform; Angelo, the call center solution; and your consulting company Xerox Connect.
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