The Ceremonial Speech Style

Most people refer to the Epidectic style of speech, Aristotle’s third linguistic category, as the ceremonial style of speech. This style is mainly based on the language of sentiment. The other two categories of speech style are known under the terms deliberate and forensic. The conscious style is more political and persuasive and uses a …

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Note on Organizational Effectiveness

Analyze what is meant by organizational effectiveness. First, the concept of organizations as social systems is introduced. Second, an organizational effectiveness model is presented and discussed.

Between Different Rhythms and Tones: Tough Times for the National Symphony Orchestra of Colombia

Since she was appointed General Manager of the National Symphony Orchestra of Colombia, Claudia Franco has focused on business management. She managed to boost the orchestra’s income through an ambitious commercial program that included concerts with famous artists, chamber concerts, recordings, and film soundtracks. Claudia herself counted on the commitment and willingness of the musician …

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Karen Bruck: Growing Managers at MercadoLibre

Karen Bruck, director of corporate sales for MercadoLibre, the largest e-commerce platform in Latin America, has to choose one of her managers who has analytical skills, but has an approach that does not fit the corporate culture.

Xerox: Building, Sustaining and Monetizing Knowledge Management (2003)

Xerox has been developing and implementing knowledge management (KM) systems since 1996 and has continued to do so despite difficult times for the company and KM’s tarnished image after the Dotcom bankruptcy. Xerox bet that “knowledge” was the natural superior role of “document” in the workplace, and the gamble is paying off. The case examines …

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