Coopers & Lybrand in Hungary (B)
Coopers & Lybrand opens an office in Hungary.
Technology & Operations
Zameer Kassam Fine Jewelry: Engaging Clients
Zameer Kassam Fine Jewelry (ZKFJ) designs individual engagement rings that tell the story of a couple’s relationship. The case describes the company’s process for building customer loyalty, which in the past has been a relatively offline high-touch experience. Due to social distancing guidelines with the advent of the COVID19 pandemic in early 2020, Zameer Kassam …
3M Health Care
A summer intern at 3M Health Care must analyze the logistics systems of the health department and report their results to the vice president of 3M Health Care Markets. The vice president is most interested in recommendations for proposed changes to the existing way of delivering products to Canadian hospitals. This case provides students with …
PPG: Developing a Self-Directed Work Force (B)
Complement case (A).
The Project Life Cycle: Definition
One of the ways to examine how projects are managed is to review the various stages throughout the project life cycle. In this note we examine one of the first phases, the definition of the project. An adequate definition of the project is necessary to reach a mutual agreement between all the parties involved on …
Electronic Medical Records System Implementation at Stanford Hospital and Clinics
In 2005, Stanford Hospital and Clinics (SHC) was recognized internationally as a premier medical center for its clinical expertise and skills. However, the company lagged behind many of its competitors in terms of operations and information technology (IT). While other large healthcare providers of similar caliber had begun migrating to integrated electronic health records (EMR) …
Operational Execution at Arrow Electronics
It describes the operation of the distribution center (from order acceptance to order fulfillment) and the importance of paying attention to the details of the process at Arrow Electronics, a large distributor of electronic components and computer products. The case also describes the steps the company is taking to obtain and maintain accurate inventory records …
Improving the Clinical-Care Pathway of an Ayurvedic Hospital: A Teaching Case for Developing Process Improvement Capabilities
Business process management (BPM) is a topic that has received a lot of attention in business informatics research and practice. While adoption is growing rapidly, many organizations struggle to find BPM experts with the right skills, so BPM education is also an area of growing interest. A great challenge for BPM training is the lack …
Designing and Managing the Information Age IT Architecture
The co-evolution of technology, labor, and labor over the past 30 years has dramatically affected our understanding of the organizations and industries in which they compete. IT is no longer just a tool to support “back office” transactions, but it has become a strategic part of most companies, allowing the redefinition of markets and industries, …
Li & Fung (Trading) Ltd.
Li & Fung, one of Asia’s largest export trading companies, works primarily as an intermediary to connect American and European manufacturers and retailers of short-lived mass market consumer goods with East Asian suppliers who manufacture products to the designs of the clients. Li & Fung’s network of 2,000 suppliers in more than a dozen countries …