Operational Execution at Arrow Electronics

Case Solution

Ananth Raman, Zeynep Ton
Harvard Business School ()

It describes the operation of the distribution center (from order acceptance to order fulfillment) and the importance of paying attention to the details of the process at Arrow Electronics, a large distributor of electronic components and computer products. The case also describes the steps the company is taking to obtain and maintain accurate inventory records and the importance of accurate inventory records to corporate strategy.

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