Yuanto Kusnadi, Gary Pan, Thomas Lim
Singapore Management University (SMU956-PDF-ENG)
June 29, 2021
XDel Singapore courier company is not only involved in express and delivery services, but also in e-commerce and last-mile fulfillment, international and cross-border deliveries, as well as post office and logistics activities. It has grown from a two-man operation in 1993 to a company of nearly 100 employees in 2021, with sales increasing from $ 26,150 in its first year of operation to $ 5.4 million in 2020. In order to provide the company A competitive advantage in the local logistics industry, XDel Singapore has invested heavily in information technology (IT) infrastructure. It has developed key technology innovations to improve your efficiency and productivity, including the HOMES Enterprise Resource Planning (ERP) system, its proprietary LUKE mobile app, and a website with advanced features. Furthermore, it has also switched to the Voice over Internet Protocol (VoIP) phone system and adopted the use of the Springboard engine powered by artificial intelligence (AI) as part of its Vehicle Route Planning (VRP) system while using WhatsApp and Telegram. applications to communicate with employees and customers. Additionally, XDel Singapore has started to use data analytics to make better decisions about staffing and route planning.
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