Oracle vs. salesforce.com

Case Solution

David B. Yoffie, Alison Berkley Wagonfeld
Harvard Business School ()

Investigate the phenomenon of software becoming a service. Salesforce.com has catapulted to the top by offering a customer relationship management (CRM) solution as a web-based service. Siebel, the market leader in sales of CRM software packages, needs to develop a strategy to compete with salesforce.com

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