This 2019 case illustrates a design thinking intervention program conducted at the Elite Smile Specialized Medical Complex in Taif City, Saudi Arabia. The program was part of a doctoral project carried out at the Singapore Management University. The case features Elite’s Smile, a private dental clinic offering a full range of services including routine and …
Complement case (A).
This series of six brief two-part cases (“caselets”) was written to highlight the workplace dynamics faced by professional women. Women make up about half of the world’s workforce, but they have different problems in the workplace compared to men. We will explore some of these themes through these written cases from the personal perspective of …
With an ongoing robbery at his grocery store, Sean Sportun, Manager of Safety and Loss Prevention at Mac’s in Central Canada, sought to standardize security and find a new way to prevent injury to employees. But as a 32-year-old man with only one year on the job, Sportun had to carefully align his message of …
Examines the political and economic dimensions of the campaign to improve workers’ rights around the world through the inclusion of labor standards in international trade agreements. The U.S.Cambodia Textile Trade Agreement was the first agreement of its kind to link increased access to U.S. markets to improved working conditions in an exporting country. Some argue …
After repeated unsuccessful attempts to influence Houston Mission Control to slow down the pace of work, a Skylab team of three disconnected radio communications and refused to speak. Questions for the class: What causes this break? How do you fix it?
This award-winning case explores the challenges facing Susan LloydHurwitz, CEO of Mirvac, an Australian real estate group, as she leads a major initiative to “permeate” flexible work arrangements across the company. Driven by dismal employee retention rates, including widespread dissatisfaction with work-life balance, she is determined to provide flexible hours opportunities for all 1,500 employees, …
This case describes the business model and workplace philosophy of NatureSweet, a privately owned vertically integrated greenhouse grower and marketer of fresh tomatoes with US sales and $ 329 million in 2016. CEO Bryant Ambelang discussed to NatureSweet more as a consumer goods manufacturer than an agricultural producer, with a focus on consistency, brand, margin …
910C01 Supplement
This 2019 case illustrates a design thinking intervention program conducted at the Elite Smile Specialized Medical Complex in Taif City, Saudi Arabia. The program was part of a doctoral project carried out at the Singapore Management University. The case features Elite’s Smile, a private dental clinic offering a full range of services including routine and …