Royal Caribbean Cruises Ltd.: Safety, Environment and Health

In January 2014, Gary Bald, Senior Vice President of Safety, Environment and Health for Royal Caribbean Cruise Lines (RCL) prepared for a review meeting with the company’s CEO, Adam Goldstein, and its president, Richard Fain. Before joining RCL in 2006, Bald worked at the Federal Bureau of Investigation for 28 years. After seven years of …

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Women@Work: Jane (B)

This 2019 case illustrates a design thinking intervention program conducted at the Elite Smile Specialized Medical Complex in Taif City, Saudi Arabia. The program was part of a doctoral project carried out at the Singapore Management University. The case features Elite’s Smile, a private dental clinic offering a full range of services including routine and …

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Adam Baxter Co./Local 190: 1985 Negotiation, Local 190 Confidential Information

It includes a series of three negotiation exercises that describe the relationships between management and ABC employees over a seven-year period. ABC, originally a family business, prided itself on its cooperative relationship with its Local 190 union. With inflation exploding in the 1970s, the administration considered drastic changes. Management and workers would go through a …

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Managing Blackout at Aluminum Bahrain B.S.C. (Alba) (B)

The case begins in 2017 when Tim Murray, CEO of Aluminum Bahrain (Alba), the world’s largest single-site aluminum smelter outside of China and a major contributor to Bahrain’s economy, reflected on recreational opportunities while tackling to the company with the most serious crisis. in his story. The case provides background information on Alba and records …

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UltraTech Cement: A Transition Towards Behaviour-Based Safety

UltraTech Cement Limited was a leading global cement manufacturer that had implemented best safety practices in all of its units. Still, the company’s Rawan cement factory in Raipur, Chhattisgarh, India, had experienced some serious security incidents in the past that had resulted in low morale. A detailed analysis showed that unsafe behavior on the part …

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The Ready-Made Garment Industry: A Bangladeshi Perspective (D)

This complements Case (A) with a summary of key developments in the garment industry in Bangladesh after the Tazreen Fashions factory fire, including the formation of the Bangladesh Building and Fire Safety Accord (“Accord”) and the Alliance for Bangladesh Worker Safety (“Alliance”) in response to the collapse of the Rana Plaza factory; legal and political …

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Hans Fritz at Novartis Thailand (A): The First Month

Dr. Hans Fritz was 37 years old when he arrived in Bangkok on March 1, 1998 to take up his position as CEO of Novartis Thailand. Novartis is the largest pharmaceutical company in the world. He had campaigned for her to move from a staff position to this line address. He finds an organization in …

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LaborVoices: Bringing Transparency to the Global Supply Chain

Social entrepreneur Kohl Gill founded LaborVoices in 2010 with the goal of using mobile phone technology to bring transparency to the global supply chain. Gill’s vision was to build a company that would allow workers in supplier factories to major brand names, first in Bangalore, India, and then elsewhere, to use their cell phones to …

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Workplace Safety at Alcoa (B)

At the annual general meeting in May 1996, Alcoa CEO Paul O’Neill reported that Alcoa had made great strides to become a world leader, both in terms of occupational safety and profitability. This confirmed O’Neill’s decades of emphasis on safety as the company’s guiding value. Despite these successes, O’Neill struggled with Alcoa’s treatment of employees …

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