Xiamen Airlines: Pay for Performance

On June 6, 2014, the Deputy General Manager of the Human Resources Department of Xiamen Airlines, based in Xiamen, Fujian Province, China, discussed his company’s “best practices” at the first China National Forum on Aircraft Safety. aviation. Since 2009, a major reform of the company’s pilot compensation system has been aimed at promoting a stronger …

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Shree Cement Limited: Cementing the People First Agenda

Shree Cement Limited (SCL) is a unique company combining traditional Indian management practices and innovative initiatives based on emerging trends in modern management. SCL has always followed a “People First” policy shaped by the spirit of a shared family and community that is so integral to Indian society. In 2012, SCL experienced strong business growth …

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Talent Management and the Future of Work

The nature of work changes and changes rapidly. Only a few days go by without industry giants like Amazon and AT&T announcing plans to invest billions of dollars in retraining nearly half of their respective workforce for the jobs of the future. What changes are lurking around the corner, are Amazon and AT&T seeing? What …

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Sandra Brown Goes Digital (C): Raising Quality in a Healthcare Company

Sandra Brown, a middle executive at a biotech company that has led internal and external movements for change in recent years, faces a decision. Whether they continue to advocate for change in the company or seek new opportunities elsewhere where their new ideas and innovative approach may be better received.

Caesars Entertainment: CodeGreen

The case describes the development of Caesar’s sustainability program, the initiative’s impact on employee engagement and motivation, and customer satisfaction.

Hari Krishna Exports: Transforming Employees

In October 2014, Hari Krishna made Exports, worth $ 975 million, which was part of a radical loyalty program the company launched in 2011. However, given the ever-changing market dynamics of the diamond industry, it would be a great challenge to provide such performance incentives on an annual basis. Price fluctuations at every step of …

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GBS India: Should Remote Working Continue after the Lockdown?

Group Business Services (GBS), a shared services organization predominantly based in India, provided support services to Koninklijke DSM NV (Royal DSM), a Netherlands-based multinational company that manufactured health and nutrition products. When the COVID19 pandemic created a series of “new normals” for business organizations, GBS India, like many companies, introduced remote work for all of …

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