Robert A. Burgelman, Robert Pearl, Philip Meza
Stanford Graduate School of Business (SM136-PDF-ENG)
October 24, 2004
What impact could information technology have on health problems in the United States? IT appeared to have a rapid impact on improving transaction processing (cost reduction), accuracy of diagnoses and treatments (quality improvement), and, in some cases, availability of care. But what had to happen for IT to play a bigger role in healthcare today and in the future? What forces should come into play, what structural and cultural changes were necessary for this? Was there an example of a successful implementation of IT systems in healthcare today? If so, what impact did your investments have?
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