Building Effective Working Relationships, Module Note

This notice provides a framework for consciously building effective interpersonal relationships. We will first define the necessary attributes of these relationships. Next, we’ll look at common barriers to effectiveness. Eventually, we will provide tools to build and maintain these relationships.

Ocean Tomo: Building a Market for Intellectual Property

Ocean Tomo’s management team wanted the company to be the main intellectual property broker. Despite its increasingly important role in the global marketplace, intellectual property remained a notoriously illiquid asset that was difficult to value, difficult to trade, and often underused by owners. CEO Jim Malackowski and his colleagues hoped to capitalize on this inefficiency …

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Li & Fung (Trading) Ltd.

Li & Fung, one of Asia’s largest export trading companies, works primarily as an intermediary to connect American and European manufacturers and retailers of short-lived mass market consumer goods with East Asian suppliers who manufacture products to the designs of the clients. Li & Fung’s network of 2,000 suppliers in more than a dozen countries …

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Dabbawallahs of Mumbai (A)

The chairman of Nutan Mumbai Tiffin Box Suppliers Charity Trust had just returned to his office after meeting Britain’s Prince Charles, who was on an official visit to Mumbai. The Trust was the managing organization of the Dabbawalla food delivery network. Dabbawallah’s service has been internationally named by management scientists and industry executives as exemplary …

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Priya Iman

Priya, a PhD student in public policy, has received internships from two units of the International Development Fund. One of her offered her a good salary, she used her work experience, but she stayed longer than she wanted; the other did not offer her salary, but she would give him the work experience she wanted …

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Facebook (A)

Facebook was one of many social networking websites (such as MySpace.com) launched in 2004. Facebook was an open access website that allowed users to connect and interact with others. Facebook was extremely popular with millions of active users. Of course, it can be embarrassing to post questionable content on your own Facebook page. In this …

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Charles Schwab & Co. Inc. (B): In 2003

It examines the challenges and opportunities faced by Charles Schwab in 2003. The company is a leading brokerage firm, but the entire industry has experienced a severe recession in recent years. Schwab has made a name for itself as a discount broker and has grown tremendously in the 1990s, primarily due to the successful introduction …

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The Entrepreneurial Method: How Expert Entrepreneurs Create New Markets

This note reflects a new focus on “performance,” the logic behind business experience, consisting of implicit and learnable and teachable aspects of experience associated with high performance in specific areas. Rather than taking characteristics or circumstances as input and trying to explain differences in performance, the lens of experience is focused on understanding the commonalities …

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The Credit Suisse/Gerson Lehrman Group Alliance

Credit Suisse equity research and the Gerson Lehrman Group network of experts, who have historically been competitors, have formed a strategic alliance that they both believe will give them a competitive advantage. Under the direction of its Head of Equity Research, Stefano NateIIa, Credit Suisse has responded to continued pressure on the research function from …

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