Process Analytics Simulation: Solutions
To maximize their effectiveness, color boxes should be printed in color.
Process management
Jim Sharpe: Extrusion Technology, Inc. (A)
Jim Sharpe, 11 years after receiving his MBA from Harvard and working for others, is finally his own boss and 100% owner of a manufacturer of aluminum extrusion profiles. After 10 months of unfunded search, he acquires the company in an LBO and prepares to face his employees on the first day.
General Dynamics and Computer Sciences Corp.: Outsourcing the IS Function (A)
Designed to stimulate discussion of outsourcing issues from the perspective of a company considering outsourcing its IS operations to a third party.
Inside Intel Inside
In early 2002, Pamela Pollace, Intel vice president and global marketing director, debated whether the company should expand its Intel Inside brand campaign to include non-PC product categories such as cell phones and PDAs. The “Intel Inside” campaign is one of the most successful branding campaigns in history. However, the campaign is over a decade …
Mobil USM&R (B): New England Sales and Distribution
The CEO of a local gasoline / distillate sales and distribution company must convey a new strategy to the division’s 300 employees. An initial strategic planning exercise identified a list of high-priority opportunities that combined the national strategy of the parent area with a tailored local strategy. However, for the new strategy to take effect, …
Daksh and IBM: Business Process Outsourcing in India – Part 1. The Formative Years
Daksh eServices is an indisputable success story and one of the leading Business Process Outsourcing (BPO) service providers in India. It was founded in 2000 by a group of friends and began providing web-based customer support services to global clients. By 2004, the company had grown with voice capabilities to complement its service offering to …
United Grain Growers Ltd. (A)
United Grain Growers Ltd. (UGG), a Canadian grain trader, assessed its exposure to a number of key risks, in particular the impact of weather on grain volumes and operating income. Understanding these risks was critical as the company was in the midst of a major modernization and diversification program. But even though UGG had already …
Deals on Wheels Inc.
Students tend to think that they know what a company is, after all, they are avid consumers. This case helps them understand what they know and, more importantly, what they don’t know. The setup is in 2009 and is no longer up-to-date, so students need to consider whether retail has really changed from a process …
Leader-as-Architect: Alignment
Part of a manager’s job is to enable the organization to convert inputs into outputs by defining corporate strategy, shaping corporate identity, and then managing four organizational components: formal organizational structure, culture, people, and critical tasks for each component to produce. their interaction. about performance. Extensive research has shown that well-aligned organizations are better able …
Americhem: The Gaylord Division (A-1)
The Gaylord Division of Americhem, a large chemical company, is in the midst of the first implementation of a new zero-based budgeting system. The general manager of the department leading the process experiences differences of opinion and conflicts among members of the senior management team. This case describes a difficult meeting. A rewritten version of …