Tentacles (Identity Theft)
Readers are given specific steps to free themselves from the frustrating experience of identity theft.
Personal resilience
Kellie Leitch: Authenticity in Leadership
Kellie Leitch, a longtime Canadian Conservative Party member but relatively newcomer to an elected politician, ran for a new party leader in the party’s 2017 election. His platform covered several issues, but the media focused on two: the obligation to evaluate newcomers to the country for their adherence to Canadian values and a platform for …
Thursday Night Dilemmas
This case focuses on how to reflect on personal and business ethical dilemmas. The case presents three ethical dilemmas: two hypothetical scenarios presented to Kiara in her ethics class and a real situation in her personal life. While dilemmas one and two may be unethical but legal, dilemma three is a real crime. Kiara has …
Nissan: Recovering Supply Chain Operations
Nissan’s resilience strategy was seen as an exemplary response to the triple disaster in Japan in March 2011. Japanese auto industries made their respective recovery efforts to restart production and delivery of vehicles after being damaged by an earthquake, tsunami and nuclear crisis that took months to reach pre-disaster levels. Nissan’s supply chain disruption management …
Bright Blue Scrubs: Going Back to School
This case haunts a woman named Jodi who dreams of going back to school in her 30s to become a nurse. Jodi had put off college for 15 years after becoming pregnant with her child when she was in her junior year of high school. But now that her son is only a few years …
Tentacles
This case follows Kaycee, who had just returned from a 27-month jail term two weeks ago when she discovered that she had been the victim of identity theft. To find out what steps to take for her, Kaycee contacts Marisa Berryman, a mentor at the residential facility where Kaycee stayed for three months after being …
Jeffrey Offutt and Jita Printing: Getting to Yes
Jeffrey Offutt had overcome many difficulties and personal difficulties to improve and start his own corporate graphic design and printing company: Jita Printing. Just when his efforts began to pay off in the form of steady work and a loyal clientele, Offutt was faced with two problems. Initially designing and printing marketing materials for a …
The Resilience of a Disruptive Innovator: Concorde Security
This case is based on the real life facts of Mr. Alan Chua, Managing Director of Concorde Security Pte Ltd, a Singapore-based private security company. The case describes his observations during his many years in the industry. Excesses, inefficiencies and outdated practices, which he believes are no longer used in today’s changing security landscape, were …
iCompute: The Marsh/Jones Dilemma
Jane Ryan is the founder, owner, and CEO of iCompute, a computer services company. Ryan founded the company in 1995 and has grown steadily by providing network and computing services to a wide variety of customers. Initial growth was driven by large contracts with large institutions, but more recently growth has come from medium and …
Fresh Start-Choosing a New Cell Phone Plan
Kira Allen moved to a new city, started a new job, and is ready to get a new cell phone and plan. As he researches her options, Allen thinks about compromises and differentiates what she wants from what she needs in the buying process. This case is most useful in a financial education or financial …