Caterpillar Inc. Taps the Chinese Bond Market

An MBA graduate prepares for a possible interview with Caterpillar Inc. by reading about the company’s long history of heavy equipment manufacturing in China and its continued optimism about the heavy equipment market in that country. He also learns that the company has financed some of its business and growth in China by issuing bonds …

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Zameer Kassam Fine Jewelry: Engaging Clients

Zameer Kassam Fine Jewelry (ZKFJ) designs individual engagement rings that tell the story of a couple’s relationship. The case describes the company’s process for building customer loyalty, which in the past has been a relatively offline high-touch experience. Due to social distancing guidelines with the advent of the COVID19 pandemic in early 2020, Zameer Kassam …

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Super 30: Educating the Elite Poor

In the summer of 2019, S. K. Shahi and her daughter Meenakshi faced a difficult problem in New Delhi. India had 19 centers from its non-profit organization, the Center for Social Responsibility and Leadership. Also known as the “Super 30” program, this program offered 30 or sometimes 50 or 100 high school graduates, selected for …

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Paytm Mobile Payments: Will It Emerge as a Dominant Design in India?

The case looks at the fast-growing mobile payments industry in India. The growth of the industry has been driven by several factors, such as increased smartphone and internet penetration, the burgeoning startup ecosystem, increasing pressure from governments on economic digitization, and the proactive involvement of regulators to provide a enabling and stabilizing environment. The case …

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True North: Pioneering Analytics, Algorithms and Artificial Intelligence

True North was a private equity fund specializing in the growth and acquisition of Indian-oriented midsize companies. The executive team initially believed that technology was not critical to traditional businesses and steered clear of new-age technology-driven companies. Then, in 2007, True North invested in Meru Cabs, a ride-sharing service with a growing taxi fleet that …

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The Whiz Kids

In October 1945, at his Ford Motor Company office in Dearborn, Michigan, Henry Ford II received a telegram from Charles “Tex” Thornton, a colonel in the United States Air Force. The telegram gave Ford the opportunity to employ a statistical control system that had been developed and successfully applied in the management of the Army …

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Bottlenecks and Batching in Dragon Fruit Jam Production

GSH Conserves was an artisan jam producer in Singapore that specialized in the use of tropical fruits such as pitahaya, lychee, mango, etc. to make high-quality jams in small quantities. Founded in 2013 in a local kitchen, the demand for jams and bottled fruits from GSH Conserves had grown organically through word of mouth over …

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Zara: IT for Fast Fashion

In 2003, Zara’s CIO must decide whether to upgrade the retailer’s IT infrastructure and capabilities. At the time of the proceeding, the company was using an outdated operating system for its branch terminals and did not have a full-time network at all branches. Despite these limitations, Zara’s parent company, Inditex, has built an extraordinarily powerful …

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The U.S. Home Improvement Sector in 2020

Provides an overview of the US home improvement industry in 2020 and examines sources of growth in the decade through 2020, with a particular focus on the impact of COVID19 on market leaders Home Depot and Lowe’s, and increased online sales for both. Continuing supply chain improvements and efficiencies at Home Depot are also mentioned, …

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