Managing employees

Strategic Decision Making in Healthcare Organizations

Based on articles published in both Healthcare Financial Management and the International Journal for Health Planning and Management, this advisory discusses the challenges healthcare organizations face in the 21st century and the types of strategic decisions they must make.

Jan Eriksson at Novartis Indonesia (A)

Jan Eriksson is Country Manager of the Novartis AG joint venture in Indonesia. Novartis is the largest pharmaceutical company in the world at fall time. The case describes the steps Eriksson took to merge the Indonesian activities of Novartis parent company CibaGeigy and Sandoz, and to build a new organization during the 1997-1998 Asian financial …

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LiveOps: The Contact Centre Reinvented

The case is about the rise of the virtual contact center employing a geographically dispersed workforce in the cloud. The LiveOps home business model combines the following innovations: (1) it allows agents to work when they want, but only pays them for the time they serve clients, and (2) it is based on meritocracy, that …

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General Electric: Jack Welch’s Second Wave (A)

This case is accompanied by a video short that can be shown in class or included in a digital course package. Instructors should consider when to make the video available to students as it can reveal important details of the case.

Whole Foods under Amazon

In August 2018, Amazon acquired Whole Foods Market for $ 13.7 billion. Whole Foods struggled with high costs and faced increasing competition from traditional supermarkets offering more organic produce. Prior to the acquisition, Whole Foods began implementing a new order-to-shelf inventory management system (OTS) that many observers believed had created a shortage. For years, Whole …

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Tata Steel: A Century of Corporate Social Responsibility

For a century, Tata Steel has offered a level of compassion unmatched in your industry or country. But the onslaught of global competition, and especially global capital markets, has sparked serious debate about the role, level and sustainability of social spending at Tata Steel. In particular, a new emphasis on EVA runs the risk of …

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Precia Pharma: Promoting Ethical Sales Practices

Precia Pharma Private Limited was recognized as one of the fastest growing companies in the highly competitive Indian pharmaceutical industry. An email from the company’s chief executive officer in March 2017 highlighting sales pressures and unethical practices in the industry forced the CEO to face the reality of how diseases in the pharmaceutical sector could …

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Sedalia Engine Plant (B)

After a year as a new plant manager at a highly participatory plant with a management style, Denny Goble assesses how he deals with various problems.