In 2011, the UK created a new government agency known as the Government Digital Service (or GDS). Faced with significant budget challenges, multiple high-profile IT disruptions, and increasing demands to “modernize” government services, the government has given GDS the mission to advocate for a “digital culture” in government and, ideally, unleash a wave of cost …
Innovations in big data and machine learning have begun to spread to various functions in the workplace. The case touches on the challenges of introducing a culture shift in the HR departments of large companies that may not have fully embraced the technology-enabled mindset backed by robust analytics. In the context of a large IT …
Describes a new entry in the flower industry of $ 8 billion in the United States. By combining overnight air travel (Federal Express), information technology, an 800 number, and a catalog, Calyx & Corolla changed traditional flower distribution, skipping three levels of distribution and delivering very fresh flowers directly from grower to consumer. Ask how …
Ethan Anderson, CEO of San Francisco-based e-commerce company MyTime, has to decide on the company’s growth strategy. MyTime’s first product was a website and mobile app that provided consumers with a convenient way to book appointments with local retailers in the United States. The student must evaluate the growth strategy of the company and develop …
Montgomery Watson Harza (MWH) aimed to become a global leader in the water / environment, energy and infrastructure sectors through a growing range of services, products and building capabilities leveraging its global position and knowledge management concepts. . MWH executives wanted to expand the use of knowledge management in geographic and business areas. The protagonist, …
This teaching case focuses on a joint project between a large software and services outsourcing company in China (VanceInfo Technologies) and one of its large Western clients (Microsoft Inc.). VanceInfo and Microsoft had a long-term customer-supplier relationship since 1997 and the project was the result of that long-term partnership agreement. The project was rated as …
On July 28, 2014, the eRecon technical team from the Hospital Corporation of America Medical Services Group met in the main conference room, as they did every Monday morning. The goal of the meeting was to review the project plan and update the task completion for the team’s two-year work on a six-phase internal development …