As part of ongoing restructuring measures at the Pratt & Whitney North Haven plant, Ed Northern and a group of Japanese consultants are transforming the manufacturing process from a batch process to a one-piece flow and organizing the machines and employees in product cells. Vane Cell 6 is the first cell created in North Haven. …
Ernst & Young (EY) is a global consortium of companies providing advisory, tax and auditing services in all industries and countries. EY’s People Advisory Services (PAS) team specializes in advising clients on all HR-related systems and processes, including taxes and global mobility compensation. As a partner of EY PAS, Amarpal Singh Chadha’s challenge was to …
It updates Case (A) by describing the initial impact of the Covid19 pandemic on the art market, the gallery’s renaming to Krakow’s Witkin Gallery, and the response of its partners and staff to the pandemic.
The new competition has cast doubt on Singapore Airlines’ excellent reputation for in-flight services. The key to maintaining or improving service is the attitudes and skills of the cabin crew. The company now realizes that there may be problems in this group. This is a rewritten version of previous cases by D.D. Wyckoff.
“Ten Years Later” is a series of one-page narratives that provide a glimpse into the lives of a group of members of the INSEAD 2002 MBA graduate class, “What Happened Next.” The stories, told by graduates and graduates of different nationalities and aspirations, give students an impression of how the lives of people who have …
Andy Carr, founder of a small consulting firm specializing in call centers, conducts an analysis of call center operations for Lion Financial Services (LFS). LFS operates three call centers that together employ 170 agents and handle 30,000 calls per week. Agents are divided into different “groups” according to their training and experience; Complicated rules are …
Nat Henshaw, president of CEI Ventures Inc. (CVI), a subsidiary of the nonprofit Coastal Enterprises Inc. (CEI), participated in a balancing act. He was the manager of a for-profit venture capital fund, Coastal Ventures Limited Partnership (CVLP), with a social mission that valued quality jobs, employee involvement, and environmental awareness. Henshaw and his board of …
This case describes the challenges faced by the president of an engineering and environmental services consulting firm (Terra Nova Consulting) as it seeks to address deep internal cultural divisions. Terra Nova began as a small niche firm that has expanded through internal growth and mergers to become an elite, international professional services firm. It was …
Bikanervala, an Indian snack and confectionery manufacturer and restaurant chain, had a goal to bring ethnic Indian food to a prominent position around the world. Initiatives taken over the years ranged from introducing new kitchens to streamlining processes, systems, and standards that helped the company keep customers happy. Through these initiatives, Bikanervala has diversified and …
The Zingerman Business Community (ZCoB), Inc. magazine’s “Coolest Small Business” by Inc. magazine, is an exemplary positive organization known for its award-winning food and culture. This case includes ZCoB’s decision in 2013 to move to broad-based employee ownership and the iterative and integrative process that the Zingerman Partner Group used to research and develop a …