This diagram can be used to help students reflect and document their feedback discussions. When we give or receive feedback, we often get so caught up in what we say or say to ourselves that we fail to reflect on the quality and impact of the communication. Although intended to accompany the Technical Comment Note …
This workshop on how to negotiate better teamwork is designed to help participants become better team leaders by increasing their awareness of key challenges to effective teamwork and improving their observation, analysis, listening and feedback skills. . In many companies, teamwork is part of everyday life with obvious advantages and many potential obstacles. When training …
A multi-thematic 1 to 1 internal negotiation between a manager (Sebastián) and his employee (Diane). Diane wants Sebastian’s comments on his recent performance at XCaliber, as she will have a significant impact on whether and when she is promoted, but that’s not all good news.
Wolfgang Keller, managing director of the Ukrainian subsidiary of a German brewing company, faces a management dilemma. His subordinate, Dmitri Brodsky, is a talented and experienced business manager who does not achieve his goals on purpose and often requires considerable support from Keller. In addition, Brodsky’s style creates conflicts with customers, other employees, and with …
“The diversity lady has a label on her forehead and talks about the standard message,” one senior executive at a large corporation said. “It’s the same message we got 20 years ago. We do it annually but employees never get any of that. I’ve never had a diversity talk to my staff.” Traditional diversity initiatives …
The main objective of this technical note is to provide the theoretical foundations that allow a better understanding of the different responses to feedback, as well as to improve the effectiveness and quality of communication at work and in the workplace.
How do you tell one of your direct reports that they suck? This case examines the dynamics behind difficult conversations and giving and receiving feedback. Its purpose is to illustrate the negative effects that can result from difficult conversation and ways to reduce the risk of adverse consequences. The case also touches on relationships in …
How do you tell one of your direct reports that they suck? This case study examines the dynamics behind difficult conversations and giving and receiving feedback. Its purpose is to illustrate the negative effects that can result from difficult conversation and ways to reduce the risk of adverse consequences. The case also touches on relationships …
How do you tell one of your direct reports that they suck? This case examines the dynamics behind difficult conversations and giving and receiving feedback. Its purpose is to illustrate the negative effects that can result from difficult conversation and ways to reduce the risk of adverse consequences. The case also touches on relationships in …
Performance feedback is critical to a career in the information-rich global economy. However, feedback is psychologically stressful in both giving and listening. This tutorial explains why feedback is valuable and difficult, and summarizes the research on effective feedback scenarios. What are the different types of comments? What are the ideal properties of the feedback giver …