Shanghai Diligence Law Firm (B)

Shanghai Diligence Law Firm took its approach of growing through a merger rather than organically and eventually merged into a larger law firm in China. After the merger, a refined ABCD model is still used as the compensation system, although the challenge remains to improve both the willingness and skills of employees to improve team …

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Millennium Media, Inc. and John Voorenberg

Millennium Media CEO reviews the company’s diversity report and discusses the challenges of maintaining a diverse workforce in light of the news that three people, two of whom are black, are leaving to compete.

Store24 (A): Managing Employee Retention

It is used as part of the third module of a Service Operations Management course, which is aimed at how managers can make decisions using customer data (606097).

Shinsei Bank: Developing an Integrated Firm

Tom Pedersen, the newly appointed Director of Learning (CLO) at Shinsei Bank in Japan, considered how he could facilitate the development of an integrated culture and transformation of the organization. Shinsei Bank did not have a long tradition or a strong corporate culture. The bank, made up of professionals from a wide variety of backgrounds, …

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Paradise Bakery & Cafe: The Challenges of Success

Paradise Bakery and CafĂ©: The Challenges of Success traces the path of entrepreneur Daniel Patterson from founding his bakery in Southern California, through the challenges of growth, to a potential sale and post-acquisition crisis. The case focuses on three key decision points for Patterson. The first focuses on his decision to hire an experienced outside …

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Integrating Beam Suntory (B)

Additions (A) Case: The acquisition of US spirits manufacturer Beam Inc. by Japan’s Suntory Holdings in spring 2014 made Suntory the world’s third-largest international spirits company from 15th place. However, Suntory had borrowed almost the entire $ 16 billion purchase price and relied on Beam to finance the payment of that debt. In October 2014, …

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Talent Management and the Future of Work

The nature of work changes and changes rapidly. Only a few days go by without industry giants like Amazon and AT&T announcing plans to invest billions of dollars in retraining nearly half of their respective workforce for the jobs of the future. What changes are lurking around the corner, are Amazon and AT&T seeing? What …

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MacAfee Building Supply: Improving Performance Across Retail Stores (C)

MacAfee Building Supply, a distributor of building materials, heating products, and plumbing, had grown to become the largest company of its kind in the world by encouraging profit-maximizing behavior locally. However, John Smith, a senior manager in the company’s construction division, was concerned that MacAfee’s incentive system, which boosted store-level profits, was actually hampering long-term …

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