The CEO of a lubricants business unit in Mobil’s marketing and refining division in the United States initiated a project to develop a balanced scorecard (BSC) for his unit. The goal was to give all employees in the unit a focus to enable integrated action. After the unit scorecard was developed, the managing director asked …
Describe the events leading up to an actual performance appraisal interview, the views, opinions, and attitudes of the subordinates who will be interviewed.
Role play exercise for Captain Flip Finnegan. Purpose of the instruction: role play for a better understanding of the protagonist’s emotions.
Business has become increasingly globalized, interconnected, and disrupted by the relentless advancement of technology. As markets span ever larger geographic areas, the battle for talent among companies continues to intensify. When employers enter the world of work, they seek not only challenging and challenging positions with competitive compensation, but also organizations dedicated to human resource …
The CEO of a local gasoline / distillate sales and distribution company must convey a new strategy to the division’s 300 employees. An initial strategic planning exercise identified a list of high-priority opportunities that combined the national strategy of the parent area with a tailored local strategy. However, for the new strategy to take effect, …
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Evan Siddall, newly appointed CEO of Canada Mortgage Housing Corporation, a government agency focused on the housing market, is tasked with leading organizational change. The case follows this process of change step by step and sheds light on the challenges Siddall faces. After two years of leading change, Siddall asks: Should he continue to push …
Warning: this case has been reviewed since its original publication; all amounts have been converted to euros and the data has been updated to 2020. If you have taught with this case in the past, be aware that the changes may affect lesson plans and lesson usage. Using an income statement, balance sheet, and forecast …
The merger of Asea AB and BBC Brown Boveri required the restructuring of operations and the change of organizational cultures. Competitive success also required the advantages of size for political reasons and for reasons of customer orientation, while remaining “local”. The case describes this competitive pressure, which led to the decision in favor of a …
The CEO of the marketing and refining division of a large oil company is in the process of making a profit. He is converting the highly centralized and functionally organized area into 17 independent business areas and 14 internal service companies. In addition, the division is launching a new market-segmented strategy targeting high-end buyers. However, …