Marlow Construction (B): Robby Gomez

B case by case UV7765 This case represents a mix of frequently reported experiences that people have when dealing with others from different social classes and positions of power. Case A takes the perspective of Dan Marlow, who grew up with access to financial and cultural resources and built his own construction company. You just …

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A Non-Traditional Female Entrepreneur (B)

This is an addition to 9B11M016. The president and founder of New Deantronics (ND) opened her sales office in San Francisco, California in 1985 and established her factory in Taiwan in 1987. With her system of management strategy and management philosophy, the president of ND earned a reputation as a trusted manufacturer and developer of …

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Roche Diagnostics Belgium (B): Cultural and Digital Transformation

Case B focuses on the year of transformation. In January 2018, Anna interrupted that success story and told RDB that she needed to transform. The case describes the critical decisions and actions Anna has taken to drive the transformation, engage customers and employees, and address the concerns of the management team. The focus on culture …

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Super 30: Educating the Elite Poor

In the summer of 2019, S. K. Shahi and her daughter Meenakshi faced a difficult problem in New Delhi. India had 19 centers from its non-profit organization, the Center for Social Responsibility and Leadership. Also known as the “Super 30” program, this program offered 30 or sometimes 50 or 100 high school graduates, selected for …

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BRAC and Aarong Commercial Brands

BRAC is the world’s largest NGO and has recently founded a number of profitable and successful business ventures ranging from milk processing to vegetable export, as well as a university. Explore the stresses and benefits of a large nonprofit entering the business arena and the ramifications for the organization.

Kit Hinrichs at Pentagram (A)

This case focuses on Kit Hinrichs, a 65-year-old partner at Pentagram, a privately owned multidisciplinary design company. Pentagram, one of the most recognized design studios in the world, was founded in London in the 1970s by five designers from different disciplines. Until 2008, Pentagram stayed small with fewer than 30 partners, each a true star. …

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Managing Workplace Diversity: Jacob (A)

This series of eight short, two-part cases was written to highlight some of the most challenging and potentially destabilizing moments in everyday work life in the Asian context. With globalization, many Asian organizations are becoming increasingly diverse. Managers and employees often have to deal with tensions that arise from diversity in the workplace. At some …

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Women@Work: Jane (B)

This 2019 case illustrates a design thinking intervention program conducted at the Elite Smile Specialized Medical Complex in Taif City, Saudi Arabia. The program was part of a doctoral project carried out at the Singapore Management University. The case features Elite’s Smile, a private dental clinic offering a full range of services including routine and …

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