Michel Saint-Laurent (A)

“Michel is the CEO of a company. Alexandra, the sales manager, is a good worker and achieves her goals, but has a complicated personality that sometimes leads to conflicts with her colleagues. Michel stays away from her and wants everyone include her. “only on a professional level because she believes this is the best for …

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Solution-Focused Coaching

This technical note describes solution-focused coaching, its basic principles, characteristics, and structure. It contains sections related to the willingness of the participant to receive the sessions, how to encourage change and develop courage in it.

KERSTIN BERGER (A)

Kerstin Berger watches as her new colleague Tina Orton gradually slides into complete dysfunction and exhaustion. Orton, who was just hired, receives very little guidance or support in a work situation where the point is to fail. Plus, he’s going through a huge personal change. With a near impossible project, a carefree boss, and a …

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A Note on Seeking, Receiving, and Giving Advice

This note examines the processes of seeking, receiving and giving advice using both academic research and the knowledge of qualified professionals. It begins with a discussion of the potential benefits and costs of counseling and counseling. The note then defines and distinguishes four related activities: counseling, counseling, coaching, and mentoring. It then describes the main …

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Coaching for Exceptional Performance Workshop: Asia Edition

This role-play case includes a series of sessions in which the student (and each member of their team) will play the role of Benjamin Cheung, Vice President of HCM Asia Private Limited, a Hong Kong-based financial services company. Cheung has an open door policy where any manager can come on his own initiative to ask …

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Coaching Makena Lane

Makena Lane has a knack for achieving results in the challenging retail context of the 2010s, but she also has a knack for “blowing up some feathers.” After becoming an Associate Director in McKinsey & Company’s retail practice, she was hired by a Fortune 500 pharmacy and supermarket retailer. But then she was passed over …

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