Marsh and McLennan Companies

This case concerns MMC’s problems in three of its main business areas, which emerged in 2003 and 2004 in rapid succession. The primary focus is on the company’s reputational risks and how shareholder value can be destroyed if such risks occur. In two of the three cases, market capitalization losses dwarf accounting losses from fines, …

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Timberland and Community Involvement

This case is accompanied by a video short that can be shown in class or included in a digital course package. Instructors should consider when the video will be made available to students as it can reveal important details of the case.

Scaling Swagbucks (B)

“Swagbucks (B)”, HBS No. 817123, took over the corporate culture in mid-2014 following the events described in “Swagbucks (A)”, HBS No. 817122 and developed a close working relationship. In early 2016, the company now has the opportunity to acquire MyPoints, an established competitor with millions of members, and the opportunity to increase sales even faster, …

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Crescent Standard Investment Bank Limited – Governance Failure

Crescent Standard Investment Bank Limited (CSIBL) was the largest investment bank listed on all Pakistani stock exchanges. There were some rumors that all was not well and that the investment banking regulator, the Securities and Exchange Commission of Pakistan (SECP), had sent a team to investigate the bank’s affairs. Since the main shareholders were individuals …

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Shell E&P Ireland Limited (SEPIL) and the Corrib Gas Controversy

This case speaks to a complex, long-standing and emotional dispute between Shell Exploration & Production Ireland (SEPIL) and opponents of the planned natural gas pipeline and gas processing plant in County Mayo, Ireland. The Corrib gas project is years behind schedule and over budget. SEPIL not only needs to complete the project, but must do …

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Elan Corporation Turnaround

The case begins with the newly appointed Acting Chairman and CEO Garo Armen, addressing the significant issues facing Elan Corporation, an Irish pharmaceutical company. The share price plummeted 96% following allegations of accounting fraud and the interruption of a major clinical trial due to the drug’s serious side effects. As a result, Elan is threatened …

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Google and Internet Privacy (B)

This technical note begins by solving the “Google and Internet Privacy” case (UV1354) (disturbed by the reaction from the office, Charlie resigns) and then looks at the privacy issues the case addresses. Although “personal privacy” is a difficult concept to define, scholars and social commentators continue to struggle with that definition and the value of …

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Facebook (A)

Facebook was one of many social networking websites (such as MySpace.com) launched in 2004. Facebook was an open access website that allowed users to connect and interact with others. Facebook was extremely popular with millions of active users. Of course, it can be embarrassing to post questionable content on your own Facebook page. In this …

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Ben & Jerry’s Homemade, Inc. (B): Scooped Up! What Lies Ahead?

Case B describes the aftermath of Unilever’s acquisition of Ben & Jerry. While there was sadness and dismay among the general public that the socially responsible company appeared to be ‘exhausted’, Ben Cohen and Jerry Greenfield tried to put it in the best light possible: “Under this new agreement, Ben and Jerry’s will be run …

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