Domestic Auto Parts
Describes a management team meeting to discuss business restructuring strategy. The exercise consists of creating a strategy map and a balanced scorecard to capture the new strategy.
Balanced scorecard
First Community Bank (A)
First Community Bank, a bank within the Bank of Boston bank, was founded in 1990 as a unique company to support urban communities. It was profitable in 1995, but it must maintain relationships with Boston’s leading bank, serve as an agent of change and role model, and face the challenge of rethinking its mission and …
Mobil USM&R (C): Lubricants Business Unit
The CEO of a lubricants business unit in Mobil’s marketing and refining division in the United States initiated a project to develop a balanced scorecard (BSC) for his unit. The goal was to give all employees in the unit a focus to enable integrated action. After the unit scorecard was developed, the managing director asked …
Performance Management at Afreximbank
No description found.
Mobil USM&R (B): New England Sales and Distribution
The CEO of a local gasoline / distillate sales and distribution company must convey a new strategy to the division’s 300 employees. An initial strategic planning exercise identified a list of high-priority opportunities that combined the national strategy of the parent area with a tailored local strategy. However, for the new strategy to take effect, …
TD Canada Trust (A): The Green and the Red
The case series illustrates the role of performance measurement and analysis in translating TDCanada Trust’s “convenient banking” service model into operational terms. In 2000, Canada’s fifth-largest commercial bank, Toronto Dominion Bank (TD Bank), merged with a relatively small trust company, Canada Trust, known for its exceptional customer service, in a banking market where consumers and …
First Community Bank (B): Community Banking Group
After Gail Snowden led First Community Bank (FCB), BankBoston’s unique company targeting low- to middle-income communities for nine years, and finally gained recognition and respect for her efforts, Gail Snowden is once again challenged to justify The value of FCB, this time under the Community Banking Group (CBG), which was founded in 1996 through a …
Mobil USM&R (A): Linking the Balanced Scorecard
The CEO of the marketing and refining division of a large oil company is in the process of making a profit. He is converting the highly centralized and functionally organized area into 17 independent business areas and 14 internal service companies. In addition, the division is launching a new market-segmented strategy targeting high-end buyers. However, …
Media General and the Balanced Scorecard (B)
“Media General and the Balanced Scorecard (A)” (UV1135) describes the momentum and process of implementing a Balanced Scorecard (BSC) in a large public multimedia news organization. Case B (UV1137) represents a situation where a business unit manager contacts the BSC in their region to determine possible reasons for a quarterly loss of revenue.
AARP Foundation (B)
Complement case (A).