Ziqitza Health Care Limited: Responding to Corruption

Case Solution

Robert Crawford, N. Craig Smith

Sweta Mangal, CEO of Ziqitza Health Care Limited, has to decide how to respond to a government official asking for a bribe to settle payment for ZHL’s emergency services. Bribery is common in India, but there is also a growing anti-corruption movement. A new hire argues that kickbacks are the only way ZHL can pay payroll and service its ambulances, meaning more lives will be saved. Mangal insists that ZHL has taken an anti-corruption stance. What is the correct decision? What is the best way to implement it?

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