Roy D. Shapiro
Harvard Business School (607031-PDF-ENG)
October 02, 2006
It takes into account the decisions faced by the leader of a project team of production workers assigned to a facility where performances have deteriorated significantly. The process is complex: the plant organization is uncooperative and there is deep disagreement about what is wrong and how it can be fixed. Provides the ability to analyze revenue and productivity, as well as organizational and personal challenges associated with interaction between line personnel.
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