Thurgood Marshall High School

Case Solution

John J. Gabarro
Harvard Business School ()

Represents the problem faced by a newly appointed school principal. Raises questions about interpersonal and group behavior, including lack of overt conflict resolution and the need to intervene in interpersonal conflict. It also raises the problem of intergroup conflict between school principals and department heads, as well as value issues related to the need for discipline and innovation. It analyzes various structural problems related to the existing organization of the “house system.” A rewritten version of a previous case.

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