Retail Services & Technologies

Case Solution

David Dodson, Blake Kavanaugh
Stanford Graduate School of Business ()

This case describes the turbulent experiences that Eduardo Ruiz had as CEO of Retail Services & Technologies. Ruiz had acquired Arizona-based RST at the end of his search process, but soon ran into trouble with the seller and former CEO. These difficulties strained Ruiz’s relationships with his board of directors, his employees and key clients. When the situation worsened, he threatened to file for bankruptcy.

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