The case concerns human resources practices at Singhania and Partners, one of the largest full-service national law firms in India. People are at the heart of the service industry and it is imperative that service companies have systems in place to attract and retain talent. India’s legal services industry has been booming since the country’s economy was liberalized in the early 1990s. The exponential growth of this industry has been accompanied by an acute talent shortage. In fact, the ability to recruit and retain talent has become a source of competitive advantage. In an interview with Ms. Manju Mohotra (CEO), Mr. Ravi Singhania (Managing Partner) assesses the current practice of the company’s staff and is concerned if the company faces personnel risks.
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