Old Mutual Limited: Leading Culture Change

Case Solution

Caren Scheepers, Michelle Govender
Ivey Publishing ()

Karabo Morule is the Managing Director of Old Mutual Ltd. Personal Finance in South Africa. On June 26, 2018, he will lead a team through the company’s organizational change process. The dilemma he faces is how to preserve the legacy of a shared values-based culture while modernizing and strengthening it to express a new customer-centric approach with a focus on Africa. Old mutual is the largest financial services company in Africa and seeks to maintain certain aspects of its corporate culture, such as the core values โ€‹โ€‹of respect, integrity and responsibility, while changing other aspects of its corporate culture to be committed to the client. the power of diversity, inclusion and trust, all amid the important transition from its initial listing on the Johannesburg Stock Exchange as a pan-African organization. The case documents the process of organizational change and shows culture and women in managerial positions as decisive levers for a successful change process.

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