New York City Department of Parks and Recreation

Case Solution

Yael Grushka-Cockayne
Darden School of Business ()

In January 2013, New York City Auditor John C. Liu wrote to residents about his audit of the New York Department of Parks and Recreation (DPR). Liu summarized the results of his office: “The audit showed that DPR was not implementing or monitoring construction projects in a timely and cost-effective manner.” To investigate the existence of “planning failure” in organizations, information on nearly 1,800 capital projects carried out between 1998 and 2008 was obtained from the office of the chief engineer of the New York DPR. Given the data at the time, how severe was the planning error and could it be used to overcome the planning error?

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