Managing the Future of Work

Case Solution

William R. Kerr, Allison M. Ciechanover, Jeff Huizinga
Harvard Business School ()

By 2019, executives in the public and private sectors were increasingly concerned about how advanced technology and an aging global population could affect labor markets, jobs, and workers’ lives. Some analysts predicted that the jobs of hundreds of millions of workers would be threatened by automation. The question of how relevant stakeholders (eg employees, companies, NGOs) should react to these threats created a new field of study called “Future of Work”. When comparing current projections to historical automated worker episodes, many commentators wondered, “Will it be different this time?” Despite so much uncertainty on the subject, many leaders concluded that they must work together across sectors to address a wide variety of challenges, such as rapid technological change and evolving labor markets.

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