Managing Diversity at Spencer Owens & Co.

Spencer Owens & Co, an undercover consulting firm, focuses on national and international economic development. As an extension of the company’s commitment to social justice, Spencer Owens management introduced an affirmative action recruitment and promotion program 20 years ago. In 10 years, the company had received the most diverse professional staff and support in the industry. Yet despite the good intentions of management, Spencer Owensand increasingly suffered from bitter employee relations and frequent racial accusations. The protagonist of the case tries to diagnose the problem.

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