Leading and Managing Change (Abridged)

Case Solution

Ryan L. Raffaelli
Harvard Business School ()

Facing change is consistently rated as one of the most critical and difficult tasks for managers. This note describes the key decisions leaders must make to develop change. It is divided into four sections and provides guidance on how to: 1) diagnose the need for change; 2) determine what type of change is required (for example, radical or incremental); 3) develop a delivery strategy that fosters stakeholder buy-in; and 4) impact evaluation. Change management managers, faculty, and students should find this notice particularly helpful in discussing the core issues of designing and implementing a change initiative. This is a shortened version of the “Leader and Change Management” notice.

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