Johnson & Johnson: Hospital Services

Case Solution

Andrall E. Pearson, Johanna M. Hurstak
Harvard Business School ()

The main problem has to do with the mismatch or incompatibility between the first environmental requirements of the strategy and the cultural limitations of the organization. It describes internal resistance to proposed changes and top management’s efforts to resolve conflicting demands for strategy and culture. A second major problem concerns the challenge faced by a managing director who has been entrusted with the responsibility of implementing the enforced solution. Provides a brief overview of Johnson & Johnson’s corporate culture and systems and structures. A consolidated version of two previous cases.

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