Hilton: Combating Human Trafficking in the Hospitality Industry

Case Solution

David Nersessian
Babson College ()

This case focuses on Hilton’s response to the global problem of human trafficking in the hotel industry. Describes Hilton’s responses to date and discusses the company’s human rights policies and forward-thinking anti-trafficking initiatives. This includes such matters as reviewing Hilton’s internal code of conduct and related policies and procedures, training staff to detect and report human trafficking, working with anti-trafficking NGOs and civil society organizations, and developing means to improve control of the status of partners. vendors and suppliers. The case ends with the protagonist, Hiltons Vice President of Corporate Responsibility, considering a variety of possible decisions and the next steps to implement them.

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