Enterprise Resource Planning, Technology Note

Case Solution

Robert D. Austin, Cedric X. Escalle, Mark Cotteleer
Harvard Business School ()

Introduces the concepts and issues related to Enterprise Resource Planning (ERP) technology. Begins with a stylized example of ERP in action. Aa brief history of the ERP industry is provided, with reference to major events and players. Additional case examples of successful and unsuccessful implementations are offered to enhance students’ understanding of the impact ERP can have on the organization and to illuminate ERP issues.

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