Emergia: Driving Profitability on Help Desk Contracts

Case Solution

F. Asis Martinez-Jerez, Lisa Brem
Harvard Business School ()

Emergia wants to keep her customers happy with her contact center service, but the margins on the help desk contract are dangerously low. Can Miguel Neira, the COO, increase margins while he maintains relationships with clients?

We don‘t have the case solution, but we pay up to $50 for yours!

  • Set a reminder to receive an email after your university‘s case study deadline.
  • Upload your case study solution. We will review it for quality.
  • Get your money via PayPal or to your bank account.