Sameer Hasija, Harry Groenevelt, Chinmay Bhatt
INSEAD (IN1362-PDF-ENG)
March 29, 2017
The case shows how the concepts of operations management can be applied to a service environment (as opposed to manufacturing). With private equity as a framework, the goal is to teach students how to use systematic processes and queue analysis to design professional services operations. Visit the website dedicated to the case https://cases.insead.edu/duriancapital for additional material.
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