Dabbawallahs of Mumbai (A)

Case Solution

Larry Menor, Ramasastry Chandrasekhar
Ivey Publishing ()

The chairman of Nutan Mumbai Tiffin Box Suppliers Charity Trust had just returned to his office after meeting Britain’s Prince Charles, who was on an official visit to Mumbai. The Trust was the managing organization of the Dabbawalla food delivery network. Dabbawallah’s service has been internationally named by management scientists and industry executives as exemplary in terms of supply chain and service management, as well as reliability of delivery. However, many observers are now raising concerns about the sustainability of Dabbawalla’s service amid the difficulty of doubling its delivery network elsewhere, the emergence of other lunch competitors in Mumbai, and a series of environmental changes that affect both to your customers as well as to the workforce.

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