ABB: Accountability Times Two (A)

Case Solution

Robert L. Simons
Harvard Business School ()

Describes the complexity of setting and reconciling performance targets in a global, matrix company. The president of the Finnish industry and rail transport company has received targets from two bosseshis regional superior and his business area superior. Each has set different performance targets (financial and nonfinancial) which must be reconciled. In addition, a bonus scheme must be developed and approved.

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