Jan Van Hasenbroek (A): A “RED-PENCIL” LEADER AT A CROSSROADS

Jan Van Hasenbroek, an entrepreneur founder and managing partner of IG&H consulting firm, is in trouble. He is known in his company as the “red pencil” manager for his micromanagement of consultants’ works, often with a red pencil correcting or modifying their presentations. That leadership was once tolerated but it has become increasingly dysfunctional leading …

Read solution

Uber: Kalanick’s Tumultuous Era

In June 2017, the transportation company Uber Technologies Inc. (Uber), which operated in 70 countries and had net sales of $ 1.7 billion in the fourth quarter of 2016, fired its chief executive, Travis Kalanick. When Kalanick left, negative publicity had contributed to a decline in market share and several other top executives had left …

Read solution

Verona Group

Are a saleswoman’s struggles her own fault or the result of problematic job design? Anna George works as a salesperson for the Verona Group, a company that designs and sells high-quality women’s clothing. She had worked in sales for another fashion brand for almost 20 years and was highly regarded in the industry. The Verona …

Read solution

Growing a Team at LandCare: Excellence in the Field

In October 2018, Mike Bogan, CEO of LandCare, a statewide commercial landscaping company, was concerned about the significant headwinds facing not only LandCare but the entire landscaping industry at the time. When LandCare struggled to hire and retain employees who could prove their legal work status in the United States, LandCare faced fierce competition from …

Read solution

Dirk Nowitzki: Changing the Game

NBA superstar Dirk Nowitzki wasn’t sure if the 2018-19 season would be his last as an NBA player. He hasn’t faced this much uncertainty since 1998 when he made a difficult decision about when to join the NBA. He also didn’t know what he would do when he finally retired, because playing basketball was all …

Read solution

Improving Class Contribution: Annie’s Low Score

A business administration student received a low grade for her leadership teacher’s tuition. She struggled to understand how this low grade came about, as she thought she had made a contribution in each class. She later lost motivation to participate in class discussions, but she considered developing an action plan to address the problem. What …

Read solution

Scandinavian Airlines: The Green Engine Decision

Scandinavian Airlines (SAS) is an innovator in strategic environmental management in the aviation industry. Being a pioneer can have both advantages and disadvantages. This case deals with the airline’s decision to invest in the best available environmental technology for a fleet of new aircraft that would serve them for the next 25 years. The technology …

Read solution

Bankruptcy in the City of Detroit

The bankruptcy of the city of Detroit in June 2013 was the largest municipal bankruptcy in US history at that time. For years, Detroit has struggled with a weakening tax base, high unemployment, a high debt burden, and rising costs for retirees. These financial burdens have led to cuts in basic public services, population declines, …

Read solution

Brent Spar Incident: “A Shell of a Mess”

Shell wants to get rid of an outdated oil drilling rig in the North Sea and is taking on Greenpeace and other environmentalists. The protesters land 12 people on the oil rig and begin media coverage of their “occupation.” The case follows the events of the spring and summer of 1995 and focuses on the …

Read solution

The Affordable Care Act (G): The Final Votes

In the fall of 2009, the House of Representatives and the Senate each voted to pass health care reform laws. These bills then had to be summarized in the Affordable Care Act and the ACA passed by both houses. Reconciliation had to be instituted due to Republican Scott Brown’s Senate victory in Massachusetts.